twentyfifty

twentyfifty required an IT partner that could provide consistent, proactive support and a more structured approach to managing their technology.

As the business grew, there was a need for clearer guidance, better alignment between IT and business priorities, and a more considered approach to introducing new technology and associated costs.

Key requirements included:

• A more proactive, relationship-led approach to IT support
• Greater visibility and control over technology decisions and investment
• Strengthening security and aligning systems to recognised standards
• Supporting adoption of new technology in a controlled, well-managed way
• Providing a close, collaborative partnership with clear ownership

We established a close working relationship with twentyfifty, providing a proactive and people-led IT function supported by a dedicated technical account manager.

Our focus has been on building a secure, well-governed and scalable environment, while supporting day-to-day operations and enabling ongoing improvement.

Key areas of delivery included:

• Embedding a responsive, human-led support service with strong user engagement
• Strengthening Microsoft 365 security and aligning to Cyber Essentials Plus
• Refining onboarding, offboarding and access management processes
• Supporting global device deployment through international hardware partnerships
• Leading infrastructure improvements, including firewall upgrades and office relocation
• Introducing structured governance across SharePoint and collaboration tools

This approach has combined hands-on delivery with strategic guidance, ensuring technology supports the way the business operates.

Since our partnership began, we have delivered a stable, secure and continuously improving IT environment for twentyfifty.

• 97% SLA achievement rate, delivering fast, meaningful support through real human interaction
• Consistently strong user feedback scoring 4.88/5 over the 2 year period, reflecting a personable and responsive service
• Proactive monitoring identifying and resolving issues before impact, including firewall outages and system alerts
• Two consecutive Cyber Essentials Plus certifications, strengthening security posture
• Improved governance and alignment towards ISO 27001 standards
• Transition from a basic cloud setup to a fully configured, security-aligned Microsoft 365 environment
• Reduced operational friction through improved global device provisioning and structured processes

Beyond the technical outcomes, the partnership is defined by a close working relationship, with twentyfifty being a highly engaged stakeholder on the client side and a shared focus on doing things properly.

Our partnership with twentyfifty continues to evolve, with a focus on:

• Further strengthening security and governance maturity
• Supporting ongoing ISO 27001 alignment
• Enhancing external collaboration controls
• Developing a structured device lifecycle strategy
• Continuing to adopt modern technologies in a secure, controlled way

With a strong foundation now in place, the focus is on continuous improvement, ensuring technology continues to support the business as it grows globally.