Supporting a business that can’t afford downtime
Barrettine Group is a long-established manufacturing business with over 140 years of history, supplying products across the UK. With a strong operational focus and next-day service commitments, reliable IT is critical to maintaining customer service and business continuity.
With over 60 users relying on systems day to day, even short periods of downtime can have a direct impact on operations, productivity and customer satisfaction.
“We can rely on them totally…”
“The thing with Barrettine, we can’t afford to be down for any long periods of time. If our systems go down, it impacts customer service immediately. bzb IT are reliable, dependable, competent and knowledgeable. We can rely on them totally, which means I can focus on running the business.”
Barrettine had experienced challenges with previous IT suppliers, particularly around responsiveness and attention to detail.
Key challenges included:
For a business operating next-day delivery services, even small delays or outages had a direct operational and financial impact.
The requirement was clear: to work with an IT partner who could provide a reliable, responsive service with the attention and ownership needed to support a business where uptime is critical.
Trust and consistency were key, alongside the ability to respond quickly when issues arose.
The relationship was built on an existing foundation of trust, following previous successful projects delivered professionally and consistently.
From the outset, the focus was on:
We delivered a structured, managed IT service designed around reliability and responsiveness.
Key elements included:
This ensured that when issues arise, they are dealt with immediately to minimise impact on the business.
Barrettine benefits from a managed IT service that prioritises uptime and responsiveness. When issues occur, they are treated with urgency and resolved quickly, ensuring disruption is minimised and operations continue without delay. Our approach is built around understanding the business and ensuring IT supports its day to day requirements effectively.
Barrettine now operates with confidence that IT will not disrupt its operations.
Most importantly, IT is no longer a risk to the business; it is a dependable part of how it runs.
I'd like a...
light chat
A relaxed, no pressure conversation with Oli, our Business Development Manager, to understand where your business is heading and how we might be able to support you.
I'd like a...
discovery session
A collaborative session with Luke Nix, one of our Technical Account Managers. With years of hands on IT experience, Luke will explore your current setup, ask the right questions, and dig into what’s really going on beneath the surface so we can shape a clear, tailored proposal.
I'd like a...
technical assessment
Start with an initial session with Sam, our Technical Director, who holds advanced security certifications including CISSP and OSCP, along with multiple Microsoft Azure accreditations. We’ll begin by understanding your environment, key risks and priorities, and outline the most effective next steps.
