The Pension Solutions Group

TPSG required an IT partner that could work alongside their internal capability, providing additional expertise, support and structure without disrupting existing operations.

Key requirements included:

• A co-support model that complemented internal resource
• Transitioning from legacy, on-premise systems to a modern cloud environment
• Supporting organisational changes, including mergers and demergers
• Improving flexibility for staff to work efficiently from any location
• Providing consistent, proactive support with strong account management

We worked closely with TPSG’s internal teams, providing a co-managed service that integrates seamlessly with existing capability.

Our approach focused on:

• Acting as an extension of the internal IT function
• Providing regular, on-site support through bi-weekly visits
• Collaborating closely on decision-making and delivery
• Supporting both day-to-day operations and strategic improvements
• Ensuring clear ownership, communication and accountability

We delivered a modern, cloud-based IT environment supported by a collaborative service model.

Key elements included:

• Migration from on-premise infrastructure to a cloud-based environment
• Enabling secure, flexible working from any location
• Supporting company merger and demerger processes
• Ongoing co-managed support across systems and users
• A proactive support model with regular on-site engagement

TPSG now benefits from a collaborative IT model that combines internal knowledge with external expertise, ensuring systems are both well-managed and continuously improving.

Our co-support approach provides the flexibility to support the business as it evolves, while maintaining a consistent, relationship-led service.

As a result:

• A successful transition from on-premise to a modern cloud environment
• Greater flexibility for staff to work from any location
• Smooth delivery of merger and demerger activity
• A well-integrated co-support model aligned to internal teams
• Consistent, proactive support through regular on-site engagement

Most importantly, TPSG has a trusted partner that works alongside its internal capability, providing the additional expertise, structure and support needed to deliver reliable, modern IT.