Alfie Jarvis service desk analyst
Hello! I'm Alfie, service desk analyst at bzb IT
As an SD Analyst, I focus on understanding how our service desk operates day-to-day and identifying ways to make it more efficient and effective.
I monitor performance, analyse incident and request trends, and look for opportunities to improve processes and user experience. By working closely with both technical teams and stakeholders, I help ensure our support services run smoothly, meet business needs, and continuously improve over time.
Why the tech industry?
I have been interested in technology from a young age. This first sparked when I took apart and rebuilt a desktop computer at around 12 years old.
That experience developed my curiosity about how technology works and led to a passion for problem solving and continuous learning. The tech industry appeals to me because it is constantly evolving and allows me to build skills while making a practical impact.
What is your favourite aspect of working at bzb IT?
My favourite aspect of working at bzb IT is the team culture and the people. It’s a genuinely supportive environment where everyone’s happy to share knowledge, which makes learning new technologies and upskilling feel natural rather than forced.
I also really enjoy the customer interaction side of the role, solving real problems for users and building positive relationships, which makes the work rewarding day to day.
Life beyond the office
Outside of work, I like to keep active. I enjoy playing tennis and going for runs with my dog. I also spend a lot of time with friends, whether that’s socialising or just relaxing together. Music is a big part of my downtime too, as I enjoy having it on in the background or using it to wind down after a busy day. I also live in a pub with my partner, which makes things sociable and keeps day to day life interesting.
